Lucky slots Terms & Conditions

General Terms & Conditions

By using the lucky slots website (luckyslots.ws), you are deemed to have accepted these Terms & Conditions. They constitute a legally binding agreement between lucky slots and its users. If you do not agree with any of these terms, please refrain from using the platform.

Lucky Slots is an online gaming platform for entertainment purposes. Our services are strictly for adults — that is, individuals aged 18 and above. Registration by minors is strictly prohibited.

Account Policy

To register with lucky slots, you must provide accurate and complete information. Registering with false or incomplete details gives lucky slots the right to close the account, and the balance may be forfeited.

• Each person is allowed to maintain only one account.
• Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Your account username and password are strictly personal. Do not share them with anyone.
• If you notice any suspicious activity on your account, contact the support team immediately.
• A copy of your National ID or passport may be requested for account verification.
• The mobile number and payment method provided at registration must be in your own name.

Deposit & Withdrawal Policy

Lucky Slots currently supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed securely using encrypted methods.

Deposit Rules:

• The minimum deposit amount is ৳100 BDT.
• Deposits are typically credited to your account instantly.
• The mobile number used for deposits must be registered in your own name.
• Using third-party payment accounts is strictly prohibited.

Withdrawal Rules:

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard withdrawals are processed within 15 minutes to 24 hours.
• KYC verification is required for withdrawals exceeding ৳1,00,000.
• Withdrawing bonus funds requires the wagering requirements to be met first.
• Lucky slots reserves the right to temporarily hold any suspicious transaction for investigation.

Bonus & Promotion Terms

Lucky slots offers a range of bonuses — welcome bonuses, reload bonuses, free spins, and special promotions. Each bonus comes with its own terms, which you should read carefully before claiming.

• Accepting a bonus is entirely optional. If you choose not to, you can withdraw directly.
• Each bonus carries a wagering requirement (typically 10x to 30x the bonus amount).
• The welcome bonus can only be claimed once — on your first deposit.
• Winnings from bonus play may be subject to a maximum withdrawal limit.
• Lucky slots reserves the right to cancel or modify any bonus offer.
• Bonuses have an expiry date — any unused bonus will be forfeited once it expires.
• If bonus abuse is proven, the bonus and any associated winnings on that account will be forfeited.

Gaming Rules

All games on lucky slots are conducted fairly and transparently. Every game outcome is determined by RNG (Random Number Generator) technology, ensuring results are completely random and unbiased.

• Winnings obtained by exploiting any bugs or errors in the gaming software are not valid. Any such winnings will be forfeited.
• Using bots or automated software to play games is strictly prohibited.
• If you are disconnected, the game result is saved and will be visible once you reconnect.
• In Live Casino, the dealer's decision is final.
• If a Sports Betting event is cancelled, the stake for that bet will be refunded.
• If you experience any technical issues during a game, please contact the support team immediately.

Lucky Slots does not manipulate the outcome of any game. RTP (Return to Player) information for all games is available on the respective game page.

VIP Program

The Lucky Slots VIP program offers exclusive benefits to regular players. VIP tier is determined based on monthly betting volume.

• VIP benefits apply for a defined period and are subject to periodic review.
• A minimum monthly bet amount is required to maintain your VIP tier.
• The VIP cashback bonus is paid out every Monday.
• A dedicated account manager is available to higher VIP tiers only.
• Lucky slots reserves the right to amend the VIP terms and conditions.

Privacy & Data Protection

Lucky Slots takes the security of your personal information seriously. Any data collected during registration is used solely for the purpose of providing our services.

• Your personal information is never sold to third parties.
• Information may be shared with authorities in cases of legal obligation or fraud investigation.
• All transactions and personal data are secured with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read.

Responsible Gaming

Lucky slots believes gaming should be purely a source of entertainment. We actively promote responsible gaming and provide the tools to support it.

• You can set daily, weekly, or monthly deposit limits at your convenience.
• You can temporarily or permanently close your account using the self-exclusion option.
• You can set gaming session reminders to help manage your play time.
• If a player runs into any issues, the support team is ready to help.

Account Closure Policy

Lucky Slots reserves the right to temporarily or permanently suspend an account under the following circumstances:

• Providing false information during registration.
• Operating multiple accounts.
• Misuse of bonuses or any attempt at fraud.
• Using bots or hacking tools on the gaming software.
• Suspected money laundering or fraudulent transactions.
• Abusive behavior toward other users or staff.
• You have submitted a self-exclusion request.

You may also request account closure at any time. Any available balance will be refunded, provided there are no pending bonus-related complications.

Dispute Resolution

If you have any disputes or complaints, please reach out directly to the Lucky Slots support team first. We take all complaints seriously and do our best to resolve them as quickly as possible.

• File a complaint at support@luckyslots.ws or via live chat.
• Complaints must be submitted within 30 days of the relevant incident.
• Lucky slots will send an initial response within 5 business days.
• Complex cases may take up to 30 days to resolve.

If you disagree with a decision made by Lucky Slots, you may escalate the matter to the relevant regulatory authority.

Terms Amendment Policy

Lucky Slots reserves the right to update these terms and conditions at any time. If significant changes are made, you will be notified via your registered email or mobile number.

• Any changes to the terms will take effect from the date they are published.
• Continuing to use the platform after any changes are made will be considered acceptance of the updated terms.
• The latest version of the terms and conditions is always available on this page.
• Previous versions of the terms are archived — contact the support team if you need to retrieve them.